Payment Related Frequently Asked Questions
Can I pay my bill online?
Yes. Pay your bill online by clicking here
How can I request medical records?
Medical records can be requested via email, phone, fax, or mail to the main office. You can request specific items or their entire record. It will be returned via email, fax, or mail – per your request. If you do request an email record, the email will first be confirmed per HIPAA regulations.
I received a bill and have questions. Who do I call?
Please email the billing department at billing@metroehs.com or call the office at 313-278-4601 and choose Option 2 for the billing department.
Do you accept Medicaid?
We are not directly contracted with Medicaid, but we are able to treat Medicaid patients by working with their county's Community Mental Health Department for authorization of services.
Can I pay with my HSA/Care Credit?
Yes, you can pay with your HSA card. However, we do not currently work with Care Credit.
Can I set up a payment plan?
Yes. Please call 313-278-4601 and choose Option 2 to speak with someone from the billing department.
What is the explanation of benefits (EOB)?
An EOB is a statement from your health insurance plan describing what costs it will cover for medical care or products you've received. The EOB is generated when your provider submits a claim for the services you received.
How do I access the patient portal?
The link to the patient portal is the green button below that says “Pay My Bill”.
What is the patient portal?
The patient portal is where you will go to make convenient payments for your treatment. You can monitor your account through this portal and verify that your payments are posted.