Payment Information
Insurance & Care Coverage
We work with a wide range of insurance providers to help make pediatric therapy accessible for families. Our team is happy to assist you in understanding your coverage, verifying benefits, and guiding you through the process so you can focus on your child’s care—not the paperwork.
Yes. Pay your bill online by clicking here!
Many MetroEHS services are covered by insurance but not all. Please call our Administrative Office at 313-278-4601 to verify insurance coverage.
Medical records can be requested via email, phone, fax, or mail to the main office. You can request specific items or their entire record. It will be returned via email, fax, or mail – per your request. If you do request an email record, the email will first be confirmed per HIPAA regulations.
Please email the billing department at billing@metroehs.com or call the office at 313-278-4601 and choose Option 2 for the billing department.
We are not directly contracted with Medicaid, but we are able to treat Medicaid patients by working with their county's Community Mental Health Department for authorization of services.
Yes, you can pay with your HSA Card, and we also accept Care Credit.
Yes. Please call 313-278-4601 and choose Option 2 to speak with someone from the billing department.
An EOB is a statement from your health insurance plan describing what costs it will cover for medical care or products you've received. The EOB is generated when your provider submits a claim for the services you received.
The link to the patient portal is accessible at the top and bottom of our webpages, listed as “Pay My Bill”.
The patient portal is where you will go to make convenient payments for your treatment. You can monitor your account through this portal and verify that your payments are posted.
You have the right to receive a “Good Faith Estimate” explaining how much your health care will cost.
Under the law, health care providers need to give patients who do not have health care coverage an estimate of their bill for health care items and services before those items or services are provided.
- You have the right to receive a Good Faith Estimate for the total expected cost of any health care items or services upon request or when scheduling such items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
- If you schedule a health care item or service at least 3 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 1 business day after scheduling. If you schedule a health care item or service at least 10 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after scheduling. You can also ask any health care provider or facility for a Good Faith Estimate before you schedule an item or service. If you do, make sure the health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after you ask.
- If you receive a bill that is at least $400 more for any provider or facility than your Good Faith Estimate from that provider or facility, you can dispute the bill.
- Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit The Center for Medicare and Medicaid Services website, email the Federal Patient-Provider Dispute Resolution, or call 1- 800-985-3059.
