Privacy Policy

Effective Date: December 11, 2025

Introduction

{name} (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy governs how we collect, use, maintain, and disclose information collected from users (“you” or “Users”) of the website located at {domain} (“Site”), as well as all products and services offered by {name} and its parent company, Dearborn Speech & Sensory Center, Inc.

By using the Site or submitting your information to us, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use our Site.

Information We Collect

Personal Identification Information

We may collect personal identification information when you visit the Site, fill out a form (such as an inquiry, referral, or payment form), subscribe to a newsletter, respond to a survey, or engage with other features and services. This may include:

• Name
• Email address
• Mailing address
• Telephone number
• Insurance or service-related information
• Any additional information relevant to your request or service

You may visit our Site anonymously, although certain features may not function fully without personal information.

Non-Personal Identification Information

We may collect non-personal identification information about how you interact with our Site, such as:

• Browser type and version
• Device type and operating system
• Internet service provider (ISP)
• Pages visited and navigation patterns
• Date/time of visits and referring URLs

Cookies and Tracking Technologies

Our Site may use cookies or similar technologies to enhance your experience, track usage patterns, and support certain Site functionality. You can adjust your browser settings to disable cookies, though doing so may affect how some parts of the Site function.

How We Use Collected Information

We may use your personal and non-personal information for the following purposes:

• To operate and maintain our Site
• To respond to your requests or support needs
• To personalize and improve your Site experience
• To enhance our services and offerings based on User feedback
• To send updates, newsletters, or communications you have opted in to receive
• To comply with legal obligations or protect our rights

Sharing Your Information

We do not sell, trade, or rent your personal identification information. We may share information only in the following limited situations:

• With trusted third-party service providers who help us operate our business (e.g., email platforms, analytics providers). These parties are required to protect your information
• With your explicit permission
• To comply with legal obligations or respond to lawful requests
• As part of a business transaction such as a merger or acquisition, with prior notice

HIPAA Compliance & Protected Health Information (PHI)

Overview

As a pediatric therapy provider, we may collect and maintain Protected Health Information (PHI) in connection with the therapy services we deliver. PHI includes any individually identifiable health information related to a client’s health status, medical history, treatment, or payment for health services.

We are committed to protecting PHI in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and all applicable federal and state privacy laws.

How We Use and Disclose PHI

We may use or disclose PHI only as permitted under HIPAA, including:

• ‍Treatment: Sharing PHI with clinicians, therapy providers, or medical professionals involved in a client’s care.‍
• Payment: Using PHI for insurance billing, claims management, or authorization purposes.‍
• Healthcare Operations: Using PHI for quality improvement, staff training, internal audits, and practice management.

We will not use or disclose PHI for purposes beyond these categories without your written authorization unless required by law.

Your HIPAA Rights

As a client or parent/guardian of a client, you have the right to:

• Request access to medical records
• Request corrections or amendments to records if information is incomplete or inaccurate
• Request restrictions on how we use or disclose PHI (when legally permitted)
• Request confidential communications in a specific manner (e.g., email vs. phone)
• Receive an accounting of certain disclosures we have made
• Receive a copy of our Notice of Privacy Practices (NPP), which provides additional detail on your rights under HIPAA

To exercise these rights, please contact us using the information in Section 12.

Safeguards for PHI

We implement physical, administrative, and technical safeguards to protect PHI, including:

• Secure electronic systems and encrypted storage
• Access controls to ensure only authorized staff members view PHI
• Staff training programs on HIPAA and privacy compliance
• Secure methods for transferring, storing, or disposing of PHI

HIPAA Breach Notification

If an incident occurs that results in unauthorized access, use, or disclosure of PHI, we will notify affected individuals in accordance with HIPAA’s Breach Notification Rule. This includes:

• A written notice describing what happened
• What information was involved
• Steps individuals can take to protect themselves
• How we are responding to the breach

Data Security

We implement security practices to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is fully secure, and we cannot guarantee absolute protection.

Data Retention

We retain personal information only as long as necessary to:

• Provide requested services
• Comply with regulatory and legal requirements
• Resolve disputes
• Support legitimate business operations

After this period, data is securely deleted or anonymized.

Children’s Privacy

Our services involve children, but online data is collected only from parents, guardians, or authorized professionals. We do not knowingly collect personal information from children under 13 without parental consent. If you believe information was collected improperly, please contact us so we may remove it promptly.

International Data Transfers

If you access the Site from outside the United States, your information may be transferred to and processed in the U.S. By using the Site, you consent to this transfer.

Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal information
• Request corrections or updates
• Request deletion (subject to legal requirements)
• Restrict or object to data processing
• Withdraw consent for communications
• File a complaint with a privacy authority

To exercise these rights, contact us using the information below.

Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the content or privacy practices of those websites. We encourage you to review their privacy policies before sharing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the Effective Date at the top of the page. Continued use of the Site indicates acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy, HIPAA, or your rights, please contact us:

Email: Info@MetroEHS.com
Phone: 313-278-4601
Fax: 313-347-1652
Address: 44670 Ann Arbor Road, Suite 130, Plymouth, MI 48170